Business Process Outsourcing
Blue Cod’s Business Processing Outsourcing (BPO) Services enable Property & Casualty Carriers to delegate many insurance processes to our team of industry certified professionals, delivering strong ROI, saving time and resources, while adding value to your overall operation.
Our Business Processing Outsourcing (BPO) Services span a wide range of processes designed to address each of our cleints specific needs. We can rate, quote, and issue policies; perform full policy data entry; issue bills and process premiums; and take First Notice of Loss (FNOL) directly from policyholders. We can handle all customer service calls, as well as print and mail all outgoing correspondence.
Our Standard Operating Procedures (SOPs) are comprehensive, backed by stringent Service Level Agreements (SLAs) and we are SSAE 16 compliant. We track and report all activity volume and have quality control measures in place to ensure we continue to meet or exceed all contracted SLAs.